Licensed operator · GERCETUR Cusco N° 221-2024WhatsApp 24/7 · +51 994 822 637Office Mon–Sat 09:00–20:00

Privacy policy

Which personal data we handle when you book, write to us or use the Complaints Book, what for, and how to exercise your rights.

Last updated: October 10, 2026

Data controller

The controller of your personal data is Enjoy Peru Holidays EIRL, under Peru’s Law N° 29733 on Personal Data Protection and its regulations.

Company name
Enjoy Peru Holidays EIRL
RUC
20600007204
Licenses
GERCETUR Cusco N° 221-2024 · Ministerio de Cultura AG2164
Address
Av. Tullumayo 111-B, Cusco, Perú
Contact
WhatsApp +51 994 822 637 (24/7) · +51 84 384430 · enjoyperuholidays@hotmail.com

What data we handle

  • When you book a group tour: the details you enter at the WeTravel checkout (name, contact, travelers and payment details). WeTravel processes the payment.
  • When you message us on WhatsApp or by email: your name, number or email and whatever you tell us, such as your accommodation for pickup or your train time.
  • In the Complaints Book: the details on the form (name, ID, address, phone, email and the details of the claim or complaint).

What we use them for

  • Manage your booking and coordinate the day: pickup, restaurant, tickets and guide.
  • Answer your questions.
  • Handle Complaints Book forms and meet the legal obligations that arise from them.

We don’t sell your data or use it for third-party advertising.

Who they’re shared with

Only with those needed to provide the service: WeTravel, which processes the booking and payment; restaurants, if we need to tell them about a dietary restriction; and the licensed colleagues who support operations on busy days, with the data needed for pickup. Each external service (WeTravel, WhatsApp) has its own privacy policy.

How long we keep them

As long as needed to provide the service and handle any later question or complaint, and as long as applicable rules require, such as consumer protection rules for complaint forms.

Your rights

You can exercise your rights of access, rectification, cancellation and objection by writing to enjoyperuholidays@hotmail.com with your name and a copy of your ID. If you believe we haven’t handled your request, you can go to Peru’s National Authority for Personal Data Protection.

Cookies and external services

This site doesn’t use its own analytics or advertising cookies. The WeTravel payment button and the WhatsApp links open external services that may use their own cookies under their policies.

Changes to this policy

If we change this policy, we’ll publish the new version on this page with its update date.

Questions about this text? Message us on WhatsApp at +51 994 822 637 (24/7) or at enjoyperuholidays@hotmail.com. For a formal complaint, use the Complaints Book.