Under Peru’s Consumer Protection and Defense Code (Law N° 29571), our online Complaints Book (Libro de Reclamaciones) is available to you. When you submit the form you’ll receive a numbered receipt by email.
The form number is assigned on submission and appears on your receipt.
We will reply within fifteen (15) business days at most. Filing a claim does not prevent you from using other dispute-resolution channels and is not a prerequisite for filing a complaint with INDECOPI.