The earlier you tell us, the more you get back. These terms apply to the four versions of the Valle Sagrado Full Day tour booked on this site.
Last updated: October 10, 2026
We refund a percentage of what you paid, depending on how early you tell us.
| If you cancel… | Refund | You get back on Traditionalyou paid US$30 | You get back on + Maras & Morayyou paid US$32 |
|---|---|---|---|
| 30 days or more before the tour | 70 % | US$21 | US$22.40 |
| Under 72 hours before | 50 % | US$15 | US$16 |
| Under 48 hours before | 30 % | US$9 | US$9.60 |
| Under 24 hours before, or if you don’t show up | No refund | US$0 | US$0 |
Example per person at the base price returning to Cusco (lunch at Rustica). If you chose another restaurant or the Ollantaytambo ending, the percentage applies to what you paid.
To cancel, message us on WhatsApp or by email with your name and tour date.
Refunds are processed through WeTravel, to the same payment method you used. How long it takes to show in your account depends on your bank or card issuer.
You can request a date change with reasonable notice; we confirm it if there’s space on the new date. Message us on WhatsApp with your preferred date.
The tour runs in the rain; from November to March it’s wise to bring rain gear. If extreme weather, a road closure or another force majeure event prevents the departure, we offer to reschedule the tour or refund you.
Cancellations for groups of 4 or more and for private tours are reviewed case by case. Message us as soon as possible so we can find the best solution.
If you added the Boleto Turístico or the Maras Salt Mines fee when paying, ask us when you cancel how the refund of those amounts applies.